If you have a support contract with us, the easiest way to report an issue to the support team is by email. Just open up your email and write to support@object-matrix.com. The email will get converted into a ticket automatically.
Please, bear in mind this method assigns default priority to the ticket and gives us less details than via the portal
To get things going quick, try to use the email ID you have provided for the records, so that the support agents can know exactly who you are when the ticket comes in.
Quick guide to submitting a ticket through email:
Login to your mailbox
Compose an email to support@object-matrix.com
- Include in CC all the people you wish to see the ticket
- Give a short description of the issue in the subject
- Mention what help you need in the body of the mail
- Click on the Send button