Experts in Digital Content Governance

 The basic troubleshooting on client side is the following.

1 Use the Admin tool , check node status and health page and connection tester

2 If MXFS fails to transfer can you do it in Dropspot ?

3 Raise a Ticket , and note the node status's and attache all logs.

       .dropspot/log

       .mxfs/log

       .mxsadmin/log

       + server logs 

4. A clear description of the problem and note down O/S being used and Application Versions

5 .Where possible check cables,and lights on the nodes

6. If admin tool shows all nodes are down or even missing some , connect a monitor to that node and check display out.